Instant Help With Our Remote Support
We offer remote support, billed at $25 in 30 minute intervals.
To facilitate remote interaction with your computer, we kindly request that you download and install the TeamViewer application. This software enables you to share your screen with us securely, and the connection is temporary. After the session is closed, we will not be able to reconnect to your computer without your explicit consent. Rest assured that your privacy and security are of utmost importance to us.
Instructions
Once downloaded, look for theTeamViewerQS.zip file, in your Downloads folder. Once the .zip file has been opened, you will see the blue TeamviewerQS application Icon
Double-click the Blue Icon to launch Teamviewer. You will see a 9 Session Code. Once you read us those numbers, we’ll be able to assist you.
TeamViewer’s Security
Encryption
TeamViewer includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today’s standards.
The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream
Access Protection
In addition to the PartnerID TeamViewer generates a session password that changes with every software start to provide additional security against unauthorized access to a remote system. Security relevant functions like file transfer require additional, manual confirmation of the remote partner. Also it is not possible to invisibly control a computer. For data protection reasons the person sitting on the remote computer has to be able to detect when someone is accessing the machine.